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Technical

  1. What if I forget my username and/or password?
  2. I am having trouble downloading or uploading the Roster Template. What should I do?
  3. Where can I go for help if I experience technical difficulties?
  4. When I attempt to login to HTH Advisors using my username and password, no error is returned and I am returned to a blank login screen. What might be the problem?

What if I forget my username and/or password?

Please contact us by email or at 877.424.4325 for this information.

I am having trouble downloading or uploading the Roster Template. What should I do?

Please review the online instructions or email enrollmentfor help with roster submissions.

Where can I go for help if I experience technical difficulties?

Please contact us by email for help using HTH Advisors.

When I attempt to login to HTH Advisors using my username and password, no error is returned and I am dropped at a blank login screen. What might be the problem?

Our site requires the use of 'cookies' to keep track of certain information that lets it know which institution you are affiliated with and that you are authorized to use our web services. To login, you will need to enable 'cookies' in your browser. In Netscape, this is done by going to edit > preferences > advanced menu and clicking 'accept all cookies.' In Internet Explorer, go to tools > internet options > security tab and set the security level to medium. These cookies do not store any personal information. HTH Worldwide's complete privacy policy is located on our privacy policy page.

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